Shipping Policy
At Harbour & Co., we aim to make the delivery process as clear and straightforward as possible. Below you can find information about order processing, shipping times, tracking and international deliveries.
Order Processing
Orders are typically processed within 1–3 business days.
Processing times may occasionally be affected by factors such as incomplete payment information, incorrect or incomplete shipping details, or periods of higher order volume.
If we require additional information to process your order, we may contact you using the email address provided at checkout.
Please note that processing time is separate from shipping time.
Shipping Time
Estimated delivery times are typically 5–10 business days after dispatch.
Delivery times may vary depending on your location, fulfilment centre, shipping carrier, customs processing and other circumstances outside our control.
While we cannot guarantee an exact delivery date, we will provide available tracking information so you can follow the progress of your shipment.
Shipping & Fulfilment
We work with different fulfilment centres depending on the product and destination. This means that orders may be dispatched from different locations.
In some cases, items from the same order may be shipped separately and arrive in multiple packages.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email with tracking information when available.
Please allow some time for the carrier to activate and update your tracking information after dispatch.
If you have not received a shipping update within 7 business days, please contact us at info@harbourandco.com with your order number.
Customs, Taxes & Duties
International orders may be subject to customs duties, import taxes or other fees imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the purchase price and are the responsibility of the customer.
Customs requirements and charges vary by country. If you are unsure whether additional charges may apply, we recommend checking with your local customs authority.
Customs processing may also affect delivery times. Unfortunately, the time required for customs clearance is outside our direct control.
Incorrect Shipping Information
Customers are responsible for providing accurate and complete shipping information when placing an order.
If you notice an error in your shipping address, please contact us as soon as possible at info@harbourandco.com with your order number and the correct information.
If your order has not yet been processed or dispatched, we will do our best to update the address. Once an order has been dispatched, we may not be able to make changes to the delivery information.
Order Cancellations
If you would like to cancel your order, please contact us as soon as possible at info@harbourandco.com.
We will do our best to accommodate cancellation requests if the order has not yet been processed or dispatched.
Once an order has been dispatched, it can no longer be cancelled. If eligible, you may request a return after receiving your order in accordance with our Return & Refund Policy.
Delivery Delays
Occasionally, deliveries may take longer than estimated due to circumstances such as carrier delays, customs processing, severe weather, public holidays or other logistical disruptions.
If your order appears to be significantly delayed, please contact us and our customer support team will assist you using the available tracking and shipping information.
Questions About Your Order?
If you have any questions about shipping or an existing order, please contact us at info@harbourandco.com.
Please include your order number when contacting us about an existing order so we can assist you efficiently.