FAQS
Frequently Asked Questions
What currency are prices displayed in?
All prices on our website are displayed in Australian Dollars (AUD) unless otherwise indicated at checkout.
When will my order be shipped?
Orders are typically processed within 1–3 business days before dispatch.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available. Please allow some time for tracking information to become active after your order has been dispatched.
If you have not received a shipping update within 7 business days, please contact us at info@harbourandco.com with your order number.
How long does shipping take?
Estimated delivery times are typically 5–10 business days after dispatch.
Delivery times may vary depending on your location, the fulfilment centre your order is shipped from, the carrier and circumstances outside our control.
Please note that processing time and shipping time are separate.
Where do you ship from?
We work with different fulfilment centres depending on the product and destination. As a result, orders may be shipped from different locations.
You will receive available tracking information after your order has been dispatched.
Can I return my order?
Yes. Harbour & Co. offers a 90-day return period, giving you 90 days from the date you receive your order to request a return.
Returned items must meet the eligibility requirements outlined in our Return Policy. Items should generally be unworn, unused and returned in their original packaging.
To request a return, please contact info@harbourandco.com with your order number. Our team will provide you with the appropriate return instructions.
Unless an item arrived damaged, defective or incorrect, return shipping costs are the responsibility of the customer.
Please see our Return & Refund Policy for full details.
What should I do if my item arrives damaged, defective or incorrect?
Please contact us as soon as possible at info@harbourandco.com and include your order number, a description of the issue and photos where applicable.
Our customer support team will review the issue and provide you with the appropriate next steps.
Can I cancel or change my order?
If you need to cancel or make a change to your order, please contact us as soon as possible at info@harbourandco.com.
We will do our best to accommodate your request if your order has not yet been processed or dispatched. Once an order has been dispatched, it can no longer be cancelled and our standard return process will apply.
I entered the wrong shipping address. What should I do?
Please contact us as soon as possible at info@harbourandco.com with your order number and the correct shipping address.
If your order has not yet been processed or dispatched, we will do our best to update the address. Once an order has been dispatched, we may not be able to change its delivery address.
Customers are responsible for providing accurate shipping information when placing an order.
How can I track my order?
When tracking is available, you will receive your tracking information by email after your order has been dispatched.
Please allow some time for the carrier to activate and update the tracking information.
If you need assistance locating your order, contact us at info@harbourandco.com with your order number.
Will my order arrive in multiple packages?
In some cases, items from the same order may be fulfilled separately and arrive in different packages.
If this happens, you may receive separate tracking information for each shipment.
I have another question. How can I contact you?
We're happy to help. Please email our customer support team at info@harbourandco.com.
To help us assist you efficiently with an existing order, please include your order number and a clear description of your question or issue.